Money Back Guarantee

Money Back Guarantee

Buy with confidence at The Gear Shop knowing you are covered by our 30 Day Money Back Guarantee. If you are not satisfied with your product(s) send them back to us within 30 days for a refund.*

So you can be assured that if you purchase something and it doesn’t suit your needs you can return it with no hassles.

Often it is daunting buying products online, you don’t know what you are going to get. The idea behind our Money Back Guarantee is to remove the ‘risk’ from buying online. You can purchase a product, receive it, touch it and if you decide you do not want the product you can then return it for a refund (based on the conditions below).

30 Day Money Back Guarantee & Return Policy – Simply contact our customer care department within 30 days and we will organise your refund.

* A Little More Information:

• Items must be returned to The Gear Shop within 30 days (from the date of receipt of parcel).

• Buyer is responsible for all postage costs, therefore initial shipping costs will not be refunded.

• Items must be in re-sellable condition at the full RRP including packaging (to the discretion of The Gear Shop Team). If the item is not resellable at the full RRP a refund will not be given.

• If item does not meet re-sellable conditions then it will be returned to the customer, at the expense of the customer.

• Most of our products carry a 12 month warranty; if your product is faulty you can send it back to us and we will replace it for you free of charge. Please note: products will be tested to confirm they are faulty. If products are deemed working, the customer is required to pay the return postage for the item.

If you have any questions about our returns policy please click here to contact us.